Welcome to the BASTAPRISER FAQ section. Here you’ll find clear and helpful answers to the most common questions regarding orders, shipping, returns, payments, and our policies.

1. General Questions

Q: What is BASTAPRISER?
A: BASTAPRISER is a UK-based fashion brand focused on premium outerwear and wardrobe essentials. We specialize in high-quality coats, winter blazers, women’s jackets, men’s jeans and pants, as well as women’s jeans and pants — designed with a commitment to sustainability, durability, and timeless design.

Q: How can I contact customer support?
A: You can reach our support team anytime by emailing info@bastapriser.com or by visiting the “Contact Us” section on our website. We are available to assist with product questions, order issues, returns, and other inquiries.

2. Ordering & Shipping

Q: How do I place an order?
A: Browse our online store, select the items you want, add them to your cart, and proceed to checkout. Follow the on-screen instructions to enter shipping and payment details and confirm your order. You will receive an order confirmation email once payment is successfully processed.

Q: How long does delivery take?
A: Standard delivery typically takes 2–6 business days, depending on your delivery address and the carrier’s availability.

Q: Can I track my order?
A: Yes. Once your order has been shipped, we will send you an email with tracking information. You can also track your order directly on our Track Your Order page. For quick access, use the tracking page reference: Bastapriser | Track Your Order. Please note that tracking information may take up to 24–48 hours to appear in the carrier’s system after dispatch.

Q: I haven’t received my package — what should I do?
A: First, check the tracking link you received by email or use the Track Your Order page referenced above. If the tracking has not updated after 7 business days from the estimated delivery window or if the courier indicates a delivery exception, contact us at info@bastapriser.com with your order number and we will investigate and assist promptly. If a package is confirmed lost in transit, we will work with you to arrange a replacement shipment or a full refund according to our policies.

3. Payments

Q: Which payment methods do you accept?
A: We accept the following payment methods as detailed in our Payment Policy: Visa, Mastercard, Klarna, Apple Pay, and Google Pay. (Certain payment options may vary by region or be subject to bank availability.)

Q: Are my payments secure?
A: Yes. All transactions are processed through secure, encrypted payment gateways. We follow industry-standard security practices and do not store sensitive card numbers on our servers. For more information on data handling and security, please refer to our Privacy Policy.

4. Returns & Exchanges

Q: What is your return policy?
A: We offer a 30-day return period from the date of delivery. Items must be returned unused, in their original condition, with original tags and packaging. Some exclusions may apply (for example, final sale or customized items) — please consult the full Return & Refund Policy for specific details.

Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact us at info@bastapriser.com or use the “Contact Us” form on the site. After we review your request, we will provide you with return instructions and, where applicable, a prepaid return label. Please do not send returns without prior authorization as unauthorized returns may not be accepted.

Q: When will I receive my refund?
A: After we receive and inspect your returned item, refunds are processed within 7 business days to the original payment method. If you prefer, and where available, you may request store credit instead. If more than 7 business days have passed since we approved your return, contact info@bastapriser.com and we will follow up immediately.

5. Terms & Policies

Q: Where can I find your terms and policies?
A: All of our legal documents and policies — including Terms & Conditions, Privacy Policy, Return & Refund Policy, Shipping Policy, and Payment Policy — are available in the footer of our website. If you need a direct link to any specific policy, contact us at info@bastapriser.com and we will provide it.

Additional Notes & Practical Tips

• Tracking availability: Tracking numbers typically become active within 24–48 hours after the courier picks up your parcel. If you don’t see tracking updates within that window, please allow one additional business day and then reach out if still unresolved.

• Incorrect address: Customers are responsible for providing accurate shipping details. If an order is delivered to an incorrect address due to customer error, additional reshipment fees may apply and refunds are not guaranteed. Refer to our Shipping & Return Policies for full terms.

• International deliveries: We primarily deliver within Sweden; for international shipping options and related costs, please contact info@bastapriser.com 

• Support hours: Our business hours are Mon–Fri, 9:00 AM – 6:00 PM GMT. Email support via info@bastapriser.com is monitored continuously and we aim to respond promptly.

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